Contact Us

Business Hours

(Phone service available until 5:00 PM)
Monday 9:00 AM – 4:00 PM
Tuesday 9:00 AM – 4:00 PM
Wednesday 9:00 AM – 4:00 PM
Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM – 4:00 PM
Saturday CLOSED
Sunday CLOSED

2023 Holiday Schedule

We are closed during the following Federal Holidays:

Monday, January 16 – Birthday of Martin Luther King, Jr.
Monday, May 29 – Memorial Day
Tuesday, July 4 – Independence Day
Monday, September 4 – Labor Day
Thursday, November 23 and Friday, November 24 – Thanksgiving Holiday
Monday, December 25 – Christmas Day Celebration
Monday, January 1 – New Year’s Day – 2024

Best Way to Communicate With Us

The most effective way to get answers to your questions is through e-mail.
Whether you are already a client of JS&A or are considering using our services for the first time, by e-mailing us your detailed questions we will be able to quickly route your inquiry to the person best qualified to provide you with answers that are specific to your circumstances.

General Inquiries

For general information, our Frequently Asked Questions (FAQ) section contains answers to questions commonly asked by prospective clients.  Please check there before you e-mail us, as it will likely provide you with the information you are looking for.

If you are unable to download our application form(s)
If you need general information about JS&A services and procedures
Please write to info@jsilny.org

Specific Information Inquiries

If you have questions regarding evaluation or translation services which you have already paid for, please use your email address and the password provided to you by JS&A to view the status of your services on our website.  If you did not receive or have forgotten your password, please email us at tvelasquez@jsilny.org. 

The staff directory on our website provides email addresses for all JS&A employees.

Please write to the email address listed below, according to the specific nature of your inquiry:

For inquiries regarding translation services, write to: translation@jsilny.org

For questions regarding invoices, payments, refunds or any type of billing issues, write to: tvelasquez@jsilny.org

If you are a corporate client (institutions, attorneys, licensing boards, employers, agencies and corporations), write to: jsilny@jsilny.org

If you are a current client, before emailing your evaluator, you must check the Student Portal for the status of your application.  Email your evaluator only, if you have good reasons to believe that the Student Portal is not up-to-date.   We receive hundreds of emails each day and the more time we spend answering emails, the less time we have to complete evaluations.

If you have not received a response to your email within 2 business days, please forward your original email to customersupport@jsilny.org

Directions to our Office

From the North
Take the Turnpike heading south and exit at Bird Road (SW 40th St.), turn left (east) on Bird until SW 102nd Ave. Turn right and continue past SW 70th Street. Our office will be on the left-hand side.
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Take 826 (Palmetto Expressway) going south and exit on Sunset Drive (SW 72nd Street). Turn right (west) on Sunset until SW 102nd Ave. Turn right onto SW 102nd Ave., our office will be on your right-hand side.
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Take I-95 south until it becomes US1, continue heading south until SW 72nd St. (Sunset Drive). Turn right (west) on Sunset and continue until SW 102nd Ave. Turn right, our office will be on the right-hand side.
From the South
Take the Turnpike heading north and exit at Kendall Drive (SW 88th St.), go right (east) on Kendall Drive until SW 107th Ave. Turn left and go north on SW 107th Ave. to SW 72nd St. (Sunset Drive). Turn right on Sunset Drive and then left on SW 102nd Ave. Our office will be on the right-hand side.
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Take 826 (Palmetto Expressway) going north and exit on Sunset Drive (SW 72nd Street). Go left (west) on Sunset until SW 102nd Ave. Turn right, our office will be on your right-hand side.
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Take US1 north until SW 72nd St. (Sunset Drive). Turn left (west) on Sunset and continue until SW 102nd Ave. Turn right, our office will be on the right-hand side.